Refund policy

Last Updated: January 9, 2025

Welcome to FREAK Audio! We are committed to providing high-quality digital products, including sample packs and presets for electronic music producers. Please review our refund policy carefully before making a purchase.

1. Refund Eligibility

Due to the digital nature of our products, refunds are handled on a case-by-case basis. If you encounter any issues with your purchase, please contact us within 7 days of the purchase date to report the problem. Upon completing a purchase, you agree that refund requests will be evaluated at our discretion, and all decisions are final.

2. Conditions for Refunds

We are happy to offer a refund or store credit if:

  • The product is proven to be defective.
  • The product differs significantly from its description.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Change of Mind: If you simply no longer need the product or have changed your mind after purchase.
  • Alternative Purchase: If you found a different product that better suits your needs.
  • Technical Limitations: If you are unable to use the product due to hardware or software limitations (e.g., incompatible synthesizers).
  • Lack of Technical Knowledge: If you cannot utilize the product because of insufficient technical skills.
  • Illegal Use: We do not support the use of our products with pirated or illegal software.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to support@freakaudio.com with the subject line "Refund Request."
  2. Provide Details: Include your order number, the product in question, and a detailed description of the issue.
  3. Verification: Our team will review your request and may ask for additional information to verify the problem.

5. Important Information

  • Purchase Confirmation: Upon purchase, you receive a confirmation email. Please keep this email as proof of purchase.
  • Product Descriptions: We encourage you to thoroughly review product descriptions, software requirements, and compatibility information before making a purchase. It is the buyer’s responsibility to ensure that their system meets the minimum requirements for using the product.
  • No Refunds After 7 Days: Refund requests made after the 7-day window will not be considered.

6. Legal Considerations

While certain jurisdictions may grant specific consumer rights regarding online purchases, this policy outlines the terms and conditions under which refunds are handled by FREAK Audio. We recommend consulting with a legal professional to ensure that our refund policy complies with applicable laws in your region.

7. Contact Information

If you have any questions or need further assistance, please contact us at:

Note: This policy is designed to provide clarity and transparency for our customers. By making a purchase with FREAK Audio, you agree to the terms outlined in this Refund Policy.